Your privacy is important to us. At Velora Haadi, we respect and protect the personal information you share with us through our website and customer support channels.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Delivery address
- Order details
- Payment confirmation details
- Customer support messages
- Website browsing and device information
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Confirm payments
- Contact you about your order
- Handle returns, exchanges, and complaints
- Improve our website and customer experience
- Send updates, offers, or promotional messages, if you agree
Payment Security
Velora Haadi does not store sensitive payment details such as full card number, CVV, OTP, ATM PIN, or banking password.
Online payments are processed through secure payment channels and payment gateway partners.
Sharing of Information
We may share limited information only when required with:
- Courier companies for delivery
- Payment service providers for payment processing
- Website/hosting service providers
- Legal or regulatory authorities, if required by law
We do not sell customers’ personal information.
Cookies
Our website may use cookies to improve your shopping experience, remember preferences, and understand website performance.
By using our website, you agree to the use of cookies.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Your Rights
You may contact us to update, correct, or request removal of your personal information, where applicable.
You may also unsubscribe from promotional communication at any time.
Changes to This Policy
Velora Haadi may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
For privacy-related questions or requests, contact us:
Customer Care Email: veloracarecustomer@gmail.com
WhatsApp: +92 335 4393607