DELIVERY & ORDERS

Delivery Time

The estimated delivery time across Pakistan is 2 to 5 working days after order confirmation and dispatch.

For remote areas, delivery may take longer depending on courier service availability.

Please make sure your provided phone number is active so our team or courier partner can contact you for order confirmation and delivery.

Timely delivery depends on product availability, order confirmation, correct delivery address, and courier service schedule.

During sale campaigns, launches, or high order volume, processing and delivery may take longer than usual.

Delivery Coverage

Velora Haadi delivers across Pakistan through trusted courier partners.

Order Confirmation

After placing an order, our team may contact you through phone, WhatsApp, SMS, or email to confirm your order details.

Orders may not be processed if:

  • Contact number is incorrect
  • Address is incomplete
  • Customer does not respond to confirmation call/message
  • Product becomes unavailable

Cancellation Policy

You may request order cancellation within 6 hours of placing your order.

Once the order is processed, packed, or dispatched, it cannot be cancelled.

For prepaid orders, refunds will be processed according to our refund policy.

Payment Methods

Velora Haadi offers the following payment options:

  • Cash on Delivery
  • Bank Transfer
  • Easypaisa
  • JazzCash
  • Debit/Credit Card
  • Online Payment Gateway

For online payments, additional verification may be required to prevent fraudulent or suspicious transactions.

Delivery Charges

Delivery charges may vary depending on order value, location, courier rates, and promotional offers.

Final delivery charges will be shown at checkout before order confirmation.

Track Your Order

Once your order is dispatched, you will receive tracking details through SMS, WhatsApp, email, or order update.

You can track your order using the courier tracking link or tracking number shared with you.

For tracking support, contact us:

Customer Care Email: veloracarecustomer@gmail.com
WhatsApp: +92 335 4393607

Want to Amend Your Order?

You can request changes in your order before it is processed.

You may contact us for:

  • Size change
  • Color change
  • Address correction
  • Phone number correction
  • Product replacement before dispatch

Once the order is processed or dispatched, changes may not be possible.

Customer Care Email: veloracarecustomer@gmail.com
WhatsApp: +92 335 4393607